Frequently asked questions
Frequently asked questions
general
How early should I book my transfer?
We recommend booking at least 24 hours in advance to guarantee availability. Last-minute bookings (within 3 hours) are possible subject to driver availability.
What languages do your drivers speak?
Our drivers speak English, Italian and Russian. Other languages on request.
Is your service licensed?
Yes — we operate with NCC (Noleggio Con Conducente) professional driver licence under Italian regulation.
Do you provide child seats?
Yes — child seats are available free of charge on request.
Can the driver wait for me to do quick errands?
Yes — drivers can wait 15-30 min at no extra charge. Longer waiting €40/hour.
Do you accept disabled passengers?
Yes — V-Class for folding wheelchairs. Notify 48h ahead for motorised wheelchairs.
Can I bring pets?
Small in carrier: free. Larger dogs: €30 cleaning fee.
booking
How do I make a booking?
Three ways: 1) Online form (instant confirmation), 2) WhatsApp, 3) Email bookings@global-transfer.com.
Can I change my booking after confirmation?
Yes — changes up to 6 hours before pickup at no charge.
Will I receive a confirmation email?
Yes — within 5 minutes. Driver details 24h before pickup.
Can I book a return trip?
Yes — 10% return-trip discount when booked together.
payment
How can I pay?
Credit cards (Visa, Mastercard, Amex) via Stripe, PayPal, Apple Pay, Google Pay, bank transfer, cash to driver.
Is the price fixed or per-meter?
Fixed price — based on route and vehicle. No meter, no surge pricing.
Are tolls, fuel, and parking included?
Yes — all motorway tolls, fuel, airport parking (up to 30 min), and VAT included.
Will I get a VAT invoice?
Yes — VAT invoice within 48h of completed trip.
cancellation
What is your cancellation policy?
Free cancellation up to 24h before pickup. 24h-4h: 50%. <4h or no-show: 100%. Force majeure: full refund.
What if my flight is cancelled?
Full refund or reschedule at no extra cost.
vehicles
Which vehicle should I choose?
E-Class for 1-3, V-Class for 4-7 (most chosen), S-Class for VIP, Sprinter for 8-16.
Can I request a specific vehicle?
Yes — Maybach, BMW 7, Audi A8 available on request (24h notice).
Do you have ski racks?
Yes — free on request for ski destinations.
routes
Can the driver make stops along the way?
Yes — one short stop (15-20 min) free. Additional €30 each.
Do you cross the Switzerland border?
Yes — Zermatt, St. Moritz, Lugano, Foxtown. Bring ID/passport.
tours
Can I customize a tour itinerary?
Yes — all tours fully customizable.
Are entrance fees and meals included?
Tours include driver-guide, fuel, tolls, parking, water. Excluded: meals, entrance fees, tips.
car rental
Can I rent a car without a driver?
No — we provide car rental with a driver only.
How does hourly rental work?
Vehicle + driver for N hours (minimum 3). Used for shopping, meetings, sightseeing.
Daily and weekly rental rates?
E-Class €400/day, €2,200/week. V-Class €500/day, €2,800/week. S-Class €700/day, €4,000/week.